8.13.2008

LEYECOII: Among (if not) the best electric cooperatives in the country

[I wish i had taken pictures ... maybe next time]
People in Tacloban don't know how good they've got it when it comes to their local power distributor. LEYECO II has been a consistent performer among the country's electric cooperatives. More importantly, it's not performance only on paper but in actual service delivery.

I've had nothing but positive experiences with LEYECO II. I guess for them, good service is the rule rather than the exception. Yesterday, power went out in GSN Building and Hotel d'Angelo, both buildings owned by the Washington Trading family. The whole day of yesterday power was out consequently affecting our store's sales. Hoping that power would be restored today and sales better, we decided to close the store at 4:00PM yesterday.

When we opened today the power was still out. That's when we found out that there was something wrong with the transformers that serviced the two buildings. We decided to call up LEYECO II so that the problem/s could be fixed. By 9:00AM their boom truck arrived and starting work on removing the blown out transformers. In good customer-service practice, a LEYECO lineman came to our store to inform us that the problem was being worked on even though our store is half a block away from where they were working.

Sad to say that as of this writing, power has yet to be restored to the two affected buildings. This is understandable because they have to fix the busted transformer before they can reinstall it "power up" our buildings. My estimate is that they can restore power before evening, but i could be wrong.

There's nothing to complain about how they handled this problem. LEYECO II was responsive to our concern, they acted on the problem, and more importantly they gave us information on what was going on.

Great job! Keep it up!

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